Overview
The mobile app mirrors key feedback capabilities, so you can review comments and scores on the go.
1. Open Feedback on mobile
1) Tap the hamburger menu and choose Feedback.
You’ll see responses with scores and comments.
Mobile access keeps you responsive in the field.
2. Filter and search
1) Tap Filters.
You’ll see filters for location, survey, response type, date range, and keyword.
Use filters to zero in on urgent items.
3. View customer details
1) Tap a response entry.
You’ll see the customer’s record, including last survey rating.
This helps you follow up immediately.
Tips to Work Faster
– Turn on mobile notifications to catch detractors.
– Use keyword search to find mentions of employees.
Related KB articles
– Survey alerts and configure notifications