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Broadcasts & Customer Groups

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  • Broadcasts
    • Access Target CRM
    • Create a new broadcast (SMS, MMS, Email)
    • Write and test your SMS/MMS Broadcast
    • Add links, emojis, merge tags, and templates to a broadcast
    • Insert Google and Facebook review links into a broadcast
    • Choose broadcast recipients with Customer Groups
    • Customer Groups overview and read-only groups
    • Apply Customer Status and Customer tags to a Customer Record
    • Build customer groups with filters
    • Scheduled, send, and delivery rate for Broadcasts
    • Broadcast analytics and unsubscribe management
    • Broadcast Oversending controls and email settings
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Broadcasts

Articles

  • Access Target CRM
  • Create a new broadcast (SMS, MMS, Email)
  • Write and test your SMS/MMS Broadcast
  • Add links, emojis, merge tags, and templates to a broadcast
  • Insert Google and Facebook review links into a broadcast
  • Choose broadcast recipients with Customer Groups
  • Customer Groups overview and read-only groups
  • Apply Customer Status and Customer tags to a Customer Record
  • Build customer groups with filters
  • Scheduled, send, and delivery rate for Broadcasts
  • Broadcast analytics and unsubscribe management
  • Broadcast Oversending controls and email settings
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Updated on November 21, 2025
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Automations &
Visibility

  • Automation
  • Orders
  • Mobile app
  • Analytics and User Activity

Surveys and
Reviews

  • Create a New Survey
  • broadcast loyalty survey
  • Survey alerts
  • Troubleshoot surveys

Broadcasts &
Customer Groups

  • Create a broadcast
  • Manage SMS/MMS Broadcast
  • Build customer groups
  • Scheduled Broadcasts

Messenger and
Customers

  • Target CRM Sign-In
  • Send and receive texts
  • Notifications & Email Settings
  • Video calls

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